The terms and conditions of this website and the contents of this website shall be governed and interpreted in accordance with the laws of England and Wales, and the user and The Modern House agree that the English courts shall have exclusive jurisdiction to adjudicate any dispute which may arise out of this website.
All content and design of this website is protected by copyright, trademarks and other intellectual property rights and is the property of The Modern House or issued under licence from third-party copyright owners. You may print or download such material in electronic form on your local hard disk for your personal, non-commercial use. You may not alter or otherwise make any changes to any material that you print or download, including, without limitation, removing any copyright or proprietary notices. All other uses are prohibited including, without limitation, distributing, reproducing, modifying or copying or using for commercial purposes any of the materials or contents of this site. The licence to copy also does not permit incorporation of the content or any part of the website in any other work or publication in any form whatsoever.
The Modern House Estate Agents is a trademark of The Modern House Limited and no licence is granted to you to use any trademark of The Modern House Limited.
EXCLUSION OF WARRANTIES
The Modern House tries to make sure that the material and information contained on this website is as accurate as possible. However, we give no warranty of any kind regarding this website and/or materials provided on this website. The Modern House makes no representations or warranties of any kind (express or implied) as to the operation of this website or the accuracy, completeness, currency, or reliability of any of the content or data found on this website.
To the fullest extent as permitted by law, The Modern House excludes all liability whatsoever for any loss or damage howsoever arising out of the use of this website or reliance upon the content of this website.
The Modern House assumes no responsibility and shall not be liable for any damage to, or viruses which may infect, your computer equipment or other property by reason of your access to, browsing or use of this website.
In no event shall The Modern House be liable for any damages, losses, injuries or claims or any direct, indirect, incidental, consequential damages of any kind (including but not limited to lost profits, data or savings) howsoever arising (including, but not limited to, as a result of The Modern House’s negligence) in connection with the use of this website; or the copying or use of any information or material contained in or referred to in this website; or any failure or delay of the use or inability to use any component of this website.
The Modern House (TMH) strives to ensure that the process of buying and selling is as smooth as possible. However, in what can be a stressful transaction, occasionally things may not always go according to plan. With this in mind, we have a rigorous process to ensure any grievances that may arise are resolved as quickly as possible.
All TMH employees take customer satisfaction very seriously and we will endeavour to resolve the issue swiftly and professionally.
Formally making your complaint with our Head of Sales
If you wish to make a formal complaint, please put this in writing to our Head of Sales. On receipt of your letter of complaint, the Head of Sales (or a colleague if the Head of Sales is out of the office for any reason) will acknowledge your letter within three working days. We will then undertake a proper investigation and respond to you with a formal written outcome within 15 working days from the date of receipt of your written complaint.
Please write (by letter or email) outlining the specific details of your complaint to:
The Modern House
St Alphege Hall
King’s Bench Street
If you remain dissatisfied with this formal written outcome, you can further pursue the complaint and it will be reviewed by another senior staff member not directly involved in the transaction. This further review will be sent to you within 15 working days and will include a written statement of our final view.
Referral to The Property Ombudsman
We genuinely hope that all concerns can be settled amicably between us. However, if you remain dissatisfied with our final view you may seek redress through The Property Ombudsman, which provides a free, independent service for dealing with unresolved disputes. The Property Ombudsman will not consider your complaint until you have exhausted our internal procedure. Any referral to The Property Ombudsman must be made within twelve months of the date of our final view statement.
Their details are as follows:
The Property Ombudsman
43-55 Milford Street
Wiltshire SP1 2BP
Should you wish to discuss your complaint at any stage of the process, please call 020 3795 5920.
This website is owned and controlled by The Modern House Limited of St Alphege Hall, King’s Bench Street, London SE1 0QX company number 6520183. “The Modern House” and “The Modern House Estate Agents” are trading names of The Modern House Limited. If you use this website you agree to the terms and conditions.